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30-Days MONEY BACK GUARANTEE
Didn't fit? - No problem!
Buy with peace of mind with our worry-free returns policy.
If you're not satisfied, return your item within 30 days for a full refund or exchange.
Frequently Asked Questions
You can contact us anytime at support@lilyandfaye.com
Our team is here every day to support you and will get back to you as quickly as possible, typically within 24–48 hours.
Our Hours:
- Mon - Fri: 9:00 AM - 5:00 PM
- Sat - Sun: 10:00 AM - 4:00 PM
📩 Email: support@lilyandfaye.com
As a family-owned and operated business, we are proud to have served over 50,000+ online customers in the USA and look forward to serving you too! We are dedicated to ensuring your satisfaction and providing you with an unforgettable shopping experience.
Thank you for being part of this journey.
Yes! We’re delighted to offer FREE shipping across the USA for all orders. Once your jewelry is on its way, we’ll send you a tracking number so you can follow its journey to your doorstep.
Every piece of jewelry is crafted with precision and love. We use high-quality materials, paying close attention to every detail to create timeless designs that will last for years to come. Each item is carefully inspected to ensure it meets our high standards before it reaches you.
Absolutely! Your happiness is our priority. If your jewelry isn’t quite right, you can return it within 30 days of receiving it. Simply send us an email, and we’ll handle the rest.
To keep your jewelry looking radiant, follow these tips:
- Avoid contact with water, lotions, and perfumes.
- Store your pieces in a dry, cool place when not in use.
- Use a soft cloth to gently clean your jewelry and maintain its shine.
If you have any questions about jewelry care, feel free to reach out—We're here to help!
We’ve made payment easy and secure. You can use Amex, Maestro, Visa, MasterCard, Paypal, Apple Pay, Google Pay, and Shop Pay—whatever works best for you.
About us
At Lily & Faye, we’re more than a jewelry store—we’re a family. Every piece is handcrafted with intention and made to celebrate meaning, love, and everyday beauty. Whether you’re searching for the perfect gift or a piece for yourself, we’re here to help every step of the way. We believe in treating every customer with the same care and kindness we’d want for our own family. You’re always welcome here. 🤍

